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4 Recommendations for building BPM systems

We strongly recommend that you first establish a set of principles for building your BPM system. This set of principles must be agreed unanimously by all major stakeholders. Take, or make, the time necessary to obtain this agreement – it is a cornerstone for all the work that follows. Remember that ideas agreed by the group are priceless in comparison with those imposed from the outside.

Image Figure 4.1
A service as a black box and as a white box
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